Terms and Conditions
Welcome to spicesmfr.com (hereinafter referred to as "this Website"). Operated by a professional edible spice manufacturer, this Website provides you with high-quality edible spice products and related services. By using this Website and purchasing products herein, you acknowledge that you have fully read, understood, and accepted all provisions of these Terms and Conditions (hereinafter referred to as "these Terms") and voluntarily agree to be bound thereby. If you do not agree to any part of these Terms, please immediately cease accessing or using this Website and its related services.
This Website reserves the right to revise these Terms at any time in accordance with changes in laws and regulations and business adjustments. The revised Terms will be posted on the announcement board on the homepage of this Website and shall take effect on the date of publication. It is recommended that you review these Terms regularly to stay informed of updates. Continued use of this Website's services constitutes your acceptance of the revised Terms.
1. Scope of Application and User Eligibility
1.1 These Terms apply to all users (hereinafter referred to as "Users") who access, browse, or purchase products through this Website, including individual consumers, corporate clients, and other legal entities.
1.2 Users shall ensure that they possess full capacity for civil conduct (for individual Users) or legal business qualifications (for corporate Users) and can independently bear legal liabilities arising from the use of this Website's services and product purchases. Minors are prohibited from purchasing services or products on this Website. If a minor uses this Website without authorization, their guardian shall bear full responsibility.
1.3 When registering or using this Website's services, Users shall provide true, accurate, and complete information (including name, contact details, shipping address, etc.) and update such information in a timely manner to maintain its validity. The User shall be solely responsible for any issues such as undelivered orders or delayed dispute resolution caused by false, incorrect, or outdated information.
2. Account Use and Security
2.1 Upon completion of registration, Users will obtain an exclusive account and password. Users shall bear full responsibility for the security of their accounts and passwords and must not disclose account information to any third party. This Website shall not be liable for order losses, information leaks, or other issues resulting from account theft or password disclosure due to the User's negligence.
2.2 If abnormal account activity is detected (such as unauthorized login or transactions), the User shall immediately contact this Website's customer service to freeze the account and cooperate in providing relevant supporting documents. This Website will assist in verification but shall not be liable for direct or indirect losses caused by abnormal account use.
2.3 Users shall not lend, lease, or transfer their accounts. Otherwise, they shall bear full responsibility for all activities conducted under the account, and this Website reserves the right to suspend or cancel the account depending on the severity of the violation.
3. Order Rules and Payment
3.1 When placing an order through this Website, Users shall confirm the accuracy of order information (including product name, specification, quantity, price, shipping address, etc.). Submission of an order constitutes a purchase offer, and the order shall take effect formally, and the sales contract between both parties shall be established, upon this Website's confirmation of receipt of payment.
3.2 Product prices on this Website are as displayed at the time of order submission, excluding customs duties, taxes, and cross-border logistics surcharges (unless otherwise agreed). This Website will promptly update product prices due to market fluctuations, raw material price adjustments, or other reasons; however, prices of already effective orders shall not be affected by such adjustments.
3.3 Users shall complete payment within 24 hours of order submission; otherwise, the order will be automatically canceled (unless otherwise agreed). During the payment process, Users shall comply with the rules of the payment platform. The User shall negotiate with the payment platform to resolve issues such as payment failure or delayed fund arrival that cause order abnormalities, and this Website will assist in providing necessary supporting documents.
3.4 This Website reserves the right to cancel orders under the following circumstances: insufficient product inventory, incorrect price display, unqualified product quality inspection, shipping address in a prohibited area, or reasonable suspicion of fraudulent orders, preferential abuse, or other irregularities. Upon order cancellation, any received payments will be fully refunded to the User via the original payment method, and no additional compensation shall be provided.
4. Product Description and Liability Limitation
4.1 All edible spice products on this Website comply with international food-grade standards and relevant regulations of the destination export region. Information such as ingredients, specifications, shelf life, and storage conditions stated on product detail pages is true and valid. However, slight variations in color and aroma may occur due to batch differences, which are normal and shall not be deemed as quality issues.
4.2 Products on this Website are solely for legal edible purposes such as food processing and cooking seasoning. Users shall not use them for non-edible fields such as industry, medical treatment, or cosmetics. This Website shall not be liable for personal injury or property damage caused by improper use of products.
4.3 Product labels comply with relevant regulatory requirements. For products formulated solely with flavors and fragrances, images are for taste reference only, and a prominent reminder will be displayed near the label to avoid misleading Users. Users shall carefully read product labels and usage instructions before purchasing as needed.
4.4 If a product has quality issues (such as spoilage, contamination, or inconsistent specifications), the User shall provide clear photos, videos, and the order number within 7 working days of receipt. This Website will verify the issue and provide return, exchange, or refund services, with related logistics costs borne by this Website. Failure to report the issue within the time limit shall be deemed as acceptance of product quality, and no further quality complaints will be accepted.
5. Intellectual Property Rights and Prohibited Conduct
5.1 All content on this Website (including text, images, logos, product formulas, packaging designs, codes, etc.) is protected by intellectual property laws and owned by this Website. Without the prior written authorization of this Website, Users shall not arbitrarily copy, distribute, modify, commercially use, or engage in other infringing activities with such content.
5.2 Users shall not use this Website to engage in the following illegal or irregular activities: publishing false information to defraud others; spreading viruses or malicious programs to disrupt Website operation; stealing others' information to invade privacy; violating import and export regulations to order prohibited spice products; or other acts that violate laws, regulations, or public order and good customs.
5.3 If a User engages in any of the aforementioned prohibited conduct, this Website reserves the right to immediately suspend or cancel their account, cancel relevant orders, pursue liability for breach of contract, and refer serious cases to judicial authorities for handling.
6. Disclaimer
6.1 This Website endeavors to ensure the accuracy and stability of information and services but does not guarantee error-free or uninterrupted content, nor does it make express or implied warranties regarding the timeliness, completeness, or reliability of information. Users shall verify information independently and make decisions with caution.
6.2 Third-party links contained on this Website are provided solely for User convenience. This Website shall not be liable for the content, privacy policies, or service quality of third-party websites, and Users access such links at their own risk.
6.3 This Website shall not be liable for compensation for delayed or undelivered orders caused by uncontrollable factors such as force majeure (e.g., natural disasters, wars, policy adjustments), logistics provider delays, or customs inspections, but will make every effort to assist Users in coordinating resolutions.
6.4 To the maximum extent permitted by law, this Website shall not be liable for indirect losses incurred by Users from the use of this Website's services (such as loss of profits or business opportunities), with the maximum liability limit not exceeding the amount of the corresponding order.
7. Termination of Services and Dispute Resolution
7.1 This Website reserves the right to unilaterally terminate services without prior notice and without liability for breach of contract if a User violates these Terms, provides false information, abuses account privileges, or engages in other irregular conduct.
7.2 Disputes arising from the performance of these Terms shall first be resolved through negotiation between both parties. If negotiation fails, either party may submit the dispute to the arbitration institution where the operator of this Website is located for arbitration in accordance with current arbitration rules. The arbitration award shall be final and binding on both parties.
7.3 These Terms shall be governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macao, and Taiwan regions). If any part of these Terms is deemed invalid, the validity of the remaining provisions shall not be affected.
8. Contact Information
If you have any questions about these Terms or need assistance with orders, complaints, or other matters, please contact us through the following channels:
Email: spicesmfr@126.com
WhatsApp: +86 13128267447 (Monday to Friday, 9:00-18:00 GMT+8)
This Website will respond to your inquiry within 24 working days and make every effort to provide a solution.